Frequently Asked Questions ?

Why am I unable to log in?

Check if your credentials are correct. If the issue persists, try resetting your password or clearing your browser cache.

What subjects are available on NEB e-Notes?

We offer courses for major subjects including Math, Science, English, Economics, and Management for Class 11 and 12.

What payment methods do you accept?

We accept Esewa, Khalti, IME Pay, bank transfers, and credit/debit cards for premium courses.

Is my personal information safe on NEB e-Notes?

Yes, we follow strict GDPR and data privacy policies to protect your personal information.

Is NEB e-Notes free to use?

We offer both free and premium courses. Some materials are free, while others require a subscription or one-time payment.

How do I reset my password if I forget it?

Click “Forgot Password” on the login page, enter your email, and follow the instructions to reset it.

How do I contact customer support?

You can submit a support ticket via our Support Center or email us at nebenotes@gmail.com.

How do I access my purchased courses?

After logging in, go to “My Courses” under your profile dashboard to access all enrolled courses.

Does NEB e-Notes provide certificates for completed courses?

Currently, we do not provide official certificates, but you will receive a completion badge in your profile.

Can I request a refund after purchasing a course?

Refunds are available only under specific conditions. Please refer to our Refund Policy for details.

Can I download study materials for offline use?

Yes, some PDFs and resources are available for download, but video lessons require an internet connection.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription anytime from the Billing section in your account settings.

Can I access NEB e-Notes on my mobile phone?

Yes, our website is mobile-friendly, and you can access courses from any device with an internet connection.

Are there any live classes available?

Yes, we occasionally conduct live classes and webinars. Check our announcements for schedules.

How do I create an account on NEB e-Notes?

You can sign up by clicking the “Register” button, entering your details, and verifying your email.

What is NEB e-Notes?

NEB e-Notes is a digital learning platform that provides high-quality study materials, online courses, and educational resources for students.